Frequently Asked Questions
Browse answers to the most common questions our customers ask about orders, delivery options, warranties, returns, and product compatibility. If you’re unsure about anything, this section will help guide you through the most important details before you make a purchase.
Do you deliver Australia-wide?
Yes, we offer fast and reliable delivery across all states and territories in Australia. You can choose from multiple shipping options at checkout based on your location and urgency.
What delivery options do you provide?
We offer standard delivery, express delivery, and courier shipping. All options are designed to get your part to you safely and on time, no matter where you are in Australia.
Is local pickup available?
Yes, local pickup is completely free. You can select “Local Pickup” at checkout and collect your part at our warehouse during business hours.
Do your parts come with a warranty?
Absolutely. Every part is covered by a 12-month replacement warranty, ensuring you receive a fully functional and verified product.
Do you offer a money-back guarantee?
Yes. If you're not satisfied, we offer a 10-day money-back guarantee. Simply return the part in the same condition for a full refund.
Are your parts inspected before being sold?
Yes, every part is fully inspected, tested, and verified for performance and quality. We only sell parts in good working condition.
How do I know if a part fits my car?
You can check compatibility by entering your vehicle’s make, model, and year on the product page. If you’re unsure, our team can confirm fitment for you.
How do refunds work?
Once your return is received and inspected, refunds are processed within 2–5 business days back to your original payment method.
Can I track my order?
Yes, once your item ships, you'll receive a tracking number via email or SMS so you can monitor your delivery in real time.
Have a question we didn’t answer?
Our team is here to help with anything you need. Reach out for support with orders, compatibility checks, delivery options, or general inquiries.
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